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Dear Virgin Australia ...

 Dear Virgin Australia... Last month I flew up to Brisbane for the day, to visit Visual Impact . It was a multi purpose trip, consisting of visiting the show, networking, spreading the word about International Print Day , meeting with clients, and making new connections.  6 am flight out,  and 5 pm flight back. No sorry, 4:55 pm flight back. That's important, that 5 minutes; and you'll see why later.  Now, there is really nothing dramatic that I can complain about, and truly the flights were mostly uneventful;  but, some small things have let you down. So much so, that I doubt that I will choose to fly VA again when given other options.  Let's start with the check in process.